Support

Need help with Critsy? You can find information about common issues below or contact us directly.

When contacting support, please include your Critsy Player ID if available, along with your device model, operating system version, and a brief description of the issue. This helps us investigate your request more efficiently.

Purchases and Subscriptions

If you experience an issue with an in-app purchase or Critsy Club subscription, please first make sure that you are signed in to the same Apple App Store or Google Play account that was used for the original purchase.

For purchase-related issues, please include:

the product or subscription involved;
whether you are using iOS or Android;
the approximate date of the purchase; and
your Critsy Player ID, if available.

Please do not send your full payment card information, Apple ID password, Google password, or other account passwords.

Payments are processed by the Apple App Store or Google Play. Critsy does not directly collect or store your complete payment-card information.

Restore Purchases

Eligible purchases can be restored through the purchase or subscription options available within Critsy.

Make sure that you are using the same Apple App Store or Google Play account that was used to make the original purchase.

If a valid purchase is not restored correctly, contact:

hello@critsy.app

and include your Critsy Player ID and the platform you are using.

Critsy Club

Critsy Club subscriptions are managed through the store where the subscription was purchased.

Apple App Store

You can manage or cancel your Critsy Club subscription through your Apple account subscription settings.

Google Play

You can manage or cancel your Critsy Club subscription through your Google Play subscription settings.

Deleting Critsy or deleting your Critsy game account does not automatically cancel an active Apple App Store or Google Play subscription.

Refunds

Purchases made through the Apple App Store or Google Play are generally subject to the payment and refund policies of the applicable store.

For refund requests, use the refund process provided by Apple or Google for the relevant purchase.

If Apple or Google directs you to the Critsy developer regarding a purchase issue, contact:

hello@critsy.app

Account or Game Progress Issues

Critsy automatically creates a technical anonymous game account when you begin playing.

Your account may contain information such as:

game progress;
stars and scores;
in-game currency;
inventory;
purchased entitlements;
subscription status; and
game settings.

If your progress, balance, purchases, or other account information appears incorrect, contact support and include your Critsy Player ID if available.

Because Critsy uses anonymous accounts, an email address alone may not be sufficient to identify your game account.

Technical Issues and Bugs

If Critsy crashes, freezes, behaves unexpectedly, or you discover a bug, please contact us with as much relevant information as possible.

Useful information includes:

device model;
iOS or Android version;
Critsy version;
the game mode or level where the issue occurred;
what happened immediately before the issue; and
screenshots or screen recordings, if available.

Please do not intentionally exploit bugs or security vulnerabilities.

Advertising Issues

Critsy may display advertisements through Google AdMob.

If you experience an inappropriate, broken, misleading, or technically problematic advertisement, please contact support and provide:

a screenshot of the advertisement, if possible;
the approximate date and time it appeared;
your country or region; and
whether the advertisement was an interstitial or rewarded ad.

Do not interact further with an advertisement that you believe may be unsafe.

Notifications

Critsy may provide optional game-related notifications.

You can enable or disable notifications at any time through your device settings.

Account Deletion

You can permanently delete your Critsy account directly from:

Critsy → Settings → Delete Account

If you no longer have access to the game, you can request account deletion through the Critsy Account Deletion page or contact:

hello@critsy.app
Please include your Critsy Player ID if available so that the correct anonymous account can be identified.

Deleting your Critsy account does not automatically cancel an active Apple App Store or Google Play subscription.

Privacy and Data Requests

For information about how Critsy processes personal data, please review the Critsy Privacy Policy.

For privacy-related questions or data requests, contact:

hello@critsy.app

Contact Support

If you cannot resolve your issue using the information above, contact Critsy Support:

Email: hello@critsy.app

You can also use the contact form on this page.

Please provide enough information to identify and investigate the issue, but do not send passwords, full payment-card details, or unnecessary identity documents.

Purchase and paid-content support requests are handled in accordance with applicable Apple App Store and Google Play requirements.

Helpful Links

Privacy Policy
Terms of Use
Cookie Policy
Account Deletion

Developer

Mehmet Alper Alp
Developer of Critsy
Türkiye

Email: hello@alperxalp.com

Critsy